Support Policy
? Support Policy – ArshilTech.com
At ArshilTech, we are committed to providing excellent customer support before and after your purchase. This Support Policy outlines how we assist our customers, response timelines, and service expectations.
? 1. Support Hours
-
Monday to Saturday: 10:00 AM – 6:00 PM (Gulf Standard Time)
-
Sunday: Closed (Support tickets will be answered next business day)
Monday to Saturday: 10:00 AM – 6:00 PM (Gulf Standard Time)
Sunday: Closed (Support tickets will be answered next business day)
? 2. How to Reach Us
You can contact us through the following channels:
-
Email: support@arshiltech.com
-
WhatsApp: +91-9987396770
-
Contact Form: Available on our Support page
? 3. Response Time
-
All inquiries will be responded to within 24–48 business hours.
-
Urgent hardware or delivery issues are prioritized.
All inquiries will be responded to within 24–48 business hours.
Urgent hardware or delivery issues are prioritized.
? 4. Types of Support Provided
-
Pre-Sales Queries: Product specifications, compatibility, availability
-
Order Assistance: Order tracking, payment status, invoice help
-
Post-Sales Support:
-
Basic troubleshooting for delivered products
-
Return and replacement coordination
-
Manufacturer warranty support (if applicable)
Pre-Sales Queries: Product specifications, compatibility, availability
Order Assistance: Order tracking, payment status, invoice help
Post-Sales Support:
-
Basic troubleshooting for delivered products
-
Return and replacement coordination
-
Manufacturer warranty support (if applicable)
❌ 5. What is Not Covered
-
In-depth technical support or remote setup (beyond initial guidance)
-
Support for third-party software or external hardware issues
-
Warranty repairs (handled by brand-authorized centers)
In-depth technical support or remote setup (beyond initial guidance)
Support for third-party software or external hardware issues
Warranty repairs (handled by brand-authorized centers)
⚠️ 6. Misuse of Support Services
-
Harassment, abuse, or false claims may result in denial of support or account action.
ArshilTech - Computer Gadgets & All Types of PC Parts at Best Prices
© 2025 ArshilTech. Your trusted source for high-quality computer gadgets, accessories, and all types of PC components. Fast shipping, secure payment, and expert support.
At ArshilTech, we specialize in providing a wide range of computer gadgets and all types of PC parts — from processors, SSDs, and graphic cards to keyboards, motherboards, and accessories. Our mission is to offer reliable tech solutions to gamers, students, professionals, and PC enthusiasts. With a focus on quality, affordability, and customer satisfaction, ArshilTech is your go-to online store for all your computer needs.
